What We Heard About Threat Assessments

▼ Overall Satisfaction.

With an average satisfaction score of 4,33/5, you confirm the continued value of our TAs is supporting operational planning and decision-making. 

▼ How Clients Use Threat Assessments.

Most respondents use Threat Assessments regularly:

• 30% daily
• 35% weekly

The most common use cases are:

• Arrival at a new port
• Monitoring changing security conditions
• Verifying information from other sources

▼ Most Valuable Assessment Types. 

Port TAs received the highest ratings (4.15/5), followed by Area (3.93/5) and Country (3.85/5) TAs.

▼ Geographic Coverage.

Coverage was generally rated positively, particularly for Port, Area, and Country Threat Assessments.

Clients highlighted opportunities for additional focus in:

• Central and South America
• Gulf of Guinea
• Red Sea
• Persian Gulf
• Gulf of Mexico
• Caribbean and Venezuela
• Mediterranean Sea
• Malacca and Singapore Strait
  
  

▼ What Clients Want.

3 themes emerged consistently:

• Easy access to information
• Clear visibility of review and update dates
• Less navigation to reach critical content

Interest was also shown in future capabilities such as route-based intelligence and geofencing, with route-based intelligence generating the strongest interest.

▼ What We Are Taking Away.

Based on your feedback, our priorities are to:

• Continue investing in Port, Area, and Country Threat Assessments

• Improve visibility of review and update dates

• Keep Threat Assessments simple and easy to use

• Review opportunities to enhance City Threat Assessments

• Evaluate coverage improvements in operational hotspots

• Further explore route-based intelligence capabilities.